SHIPPING POLICLY
At ALL TERRAIN TOYS, we strive to provide a seamless and efficient shipping experience for our customers. Our shipping policy ensures that your remote control vehicles are delivered to you in a timely manner and in perfect condition.
Shipping Methods
We offer various shipping methods to cater to your needs. Our standard shipping option delivers your items within 5-7 business days. If you need your order sooner, we also offer expedited shipping, which delivers your items within 2-3 business days. Please note that the delivery times may vary depending on your location.
Shipping Rates
Our shipping rates are calculated based on the weight and dimensions of your order, as well as the shipping method selected. You can view the shipping costs at checkout before completing your purchase. We strive to provide competitive shipping rates to ensure that you receive the best value for your money.
Order Processing Time
Once you place an order with us, our team works diligently to process and ship your items as quickly as possible. Most orders are processed within 1-2 business days. Please note that during peak seasons or promotional periods, there may be slight delays in order processing. Rest assured, we will do our best to get your order to you as soon as possible.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment. Simply click on the tracking link provided in the email or enter the tracking number on our website's tracking page.
International Shipping
We currently offer international shipping to select countries. International shipping rates and delivery times may vary depending on the destination. Please note that additional customs fees, taxes, or duties may apply upon delivery. These fees are the responsibility of the customer and are not included in the shipping charges.
Shipping Restrictions
Due to certain restrictions and regulations, there may be limitations on shipping certain items to specific locations. If you encounter any issues during the checkout process regarding shipping restrictions, please contact our customer support team, and we will assist you in finding a suitable solution.
Lost or Damaged Shipments
In the rare event that your shipment is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund for your order.
Customer Support
If you have any questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team. We are here to assist you and provide any necessary information to ensure a smooth shipping experience.
Disclaimer
Please note that the shipping policy outlined above is subject to change without prior notice. Any updates or modifications to our shipping policy will be communicated to our customers through our website or via email.