REFUND POLICY

At ALL TERRAIN TOYS, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, despite our best efforts, a return or refund may be necessary. In this page, we will explain our refund policy in detail, so you can have a clear understanding of the process.

30-Day Return Policy

Our store offers a 30-day return policy, which means you have 30 days after receiving your item to request a return. This gives you ample time to inspect the product and decide if it meets your expectations.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Initiating a Return

If you wish to initiate a return, please contact us at allterraintoys24@gmail.com. Our dedicated customer service team will guide you through the process and provide you with the necessary instructions.

Once your return is approved, we will provide you with a return shipping label and detailed instructions on how and where to send the package. Please note that items sent back to us without first requesting a return will not be accepted.

Damages and Issues

We take great care in packaging and shipping our products to ensure they arrive in perfect condition. However, if you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right.

Exceptions and Non-Returnable Items

While we strive to accommodate all returns, there are certain items that cannot be returned for various reasons. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions or concerns about the eligibility of your item for return, please reach out to us.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since the approval of your return and you have not received your refund, please contact us at allterraintoys24@gmail.com. We will be happy to assist you further.

Thank you for choosing ALL TERRAIN TOYS. We value your satisfaction and are committed to providing you with the best service possible. If you have any further questions or concerns, please do not hesitate to contact us.